Shipping arrangements are confirmed for the exact gemstone and destination before payment. Please do not assume that a service, price, insurance limit, delivery estimate, tax treatment, or return route applies until it has been stated in writing for your order.
Confirm these details first
- The country from which the parcel will be dispatched
- The carrier and service level available to your address
- The declared value, insurance cover, tracking, and signature requirement
- The shipping charge and the currency used
- The expected dispatch and transit windows
- Who is responsible for import duties, taxes, brokerage, or customs delays
- The return procedure and any exclusions that apply to the stone
International delivery
Customs rules, duties, taxes, and carrier restrictions vary by country and can change. Ask us for the proposed shipping arrangement, then check current import requirements with your local customs authority before agreeing to proceed. Unless explicitly stated otherwise in writing, local import charges are not included in a gemstone’s listed price.
Before payment
Request a written order summary that identifies the gemstone or SKU, price, payment currency, treatment and report information, shipping charge, insurance arrangement, dispatch estimate, and applicable return terms. If any point is unclear, pause and ask.
Contact [email protected] or use Register Interest from the product page.